BOSTON--(BUSINESS WIRE)--Pointillist ®, an award-winning provider of customer journey analytics software, today announced that it is now available on the Genesys® AppFoundry, the industry’s largest ...
A year ago, CEO Paul Segre told analysts that while Genesys was good at M&A, new owner Permira was great at M&A. When Genesys was divested from Alcatel-Lucent less than 12 months ago, one of its ...
Sentient Machines, a fully AI-driven omni-channel conversation platform, now combines with Genesys Cloud™ for game changing actionable insights to transform team productivity and customer experience, ...
Clootrack's revenue-intent VoC analytics combines with Genesys Cloud to surface purchase-ready signals, scale agent QA coverage, and uncover call drivers. CLAYMONT, DE, UNITED STATES, September 16, ...