For years, we’ve been hearing that traditional library reference service is dead. In reality, reference just disappeared, like Jimmy Hoffa. But unlike in the case of Hoffa, no one in the library field ...

One year ago, columnist Brian Kenney wrote a piece for PW titled “Where Reference Fits in the Modern Library.” The column addressed his frustration with the gulf between reference work as he ...

Abstract: By analyzing the current situation of the development of new technologies and the challenges faced by traditional library reference services, this article analyzes the status of library ...

Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance. These services utilise ...

The rapid evolution of information and communication technology (ICT) has revolutionized the delivery of library services, establishing digital reference services (DRS) as an essential component of ...

Originally prepared by the RASD Ad Hoc Committee on Behavioral Guidelines for Reference and Information Services; approved by the RASD Board of Directors, January 1996. Revised by MOUSS Management of ...