We meet a solutions architect who tells us that his defining characteristic is curiosity, and that for him success is in solving problems with technology, for people. In a recent episode of the First ...

Service businesses are built on trust, emotion, and problem-solving in real time. Even if you gain short-term efficiency with technology, you risk losing the thing that creates loyalty, referrals, and ...

Artificial intelligence (AI) will clearly transform our world. It builds upon computers, the internet, mobile technology, and breakthroughs in machine learning but will be more transformational than ...