Roughly three-quarters of adults 65 and older say they never use chatbots. A smaller share – though still a majority – of those ages 50 to 64 say the same. Adults under 50 are the least likely to not ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

I compared the privacy settings of ChatGPT, Google Gemini, Claude, Copilot, Meta AI and Grok to see which made it easiest to opt out of AI training.

Customers are 3x more likely to use third-party GenAI like ChatGPT than company chatbots for support, Gartner finds, as AI returns lag the spend.

A new Gartner survey finds customers are roughly three times more likely to turn to third-party GenAI tools than company ...

Kids aren’t turning to AI because it is brilliant. They are turning to it because it is available.

The share of young people using AI chatbots for mental health advice rose more than 40% in a single year, researcher writes.

It wasn't until a couple of years ago that Keri Rodrigues began to worry about how her kids might be using chatbots. She learned her youngest son was interacting with the chatbot in his Bible app — he ...

FIU researchers found that tiny practically invisible changes to an image can push chatbots into answering prompts they’re ...

Countries where people already rely more heavily on search engines, social and video networks, and aggregators for news also tend to have higher levels of AI chatbot use for news.

Consider the following scenario. Suzy is 63, recently retired, and trying to decide when to start receiving Social Security ...

A version of this essay first appeared on the website of the U.S. PIRG Education Fund. With the rise of ChatGPT and social media companies like Snapchat and Instagram integrating AI chatbots into ...