Conversational AI specialist Nuance has announced a new project called Pathfinder, which aims to take much of the manual drudgery out of building dialogue models for virtual assistants (VAs). The new ...

As the job market becomes increasingly driven by technology, businesses of all sizes are adopting new strategies to streamline their operations. The concept of virtual assistants (VAs) began with ...

Danielle J. Cuomo, MBA, is an award-winning entrepreneur + founder of Virtual Assist USA, a leading provider of Virtual Assistant services. In today's fast-paced business world, growth-stage companies ...

Queenie Wong was a senior writer for CNET News, focusing on social media companies including Facebook's parent company Meta, Twitter and TikTok. Before joining CNET, she worked for The Mercury News in ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

A decentralized company that is globally and intelligently connected, one whose employees can work from anywhere, whose customers and partners can succeed from anywhere, and whose definition of ...