For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

I recently had the chance with Mikkel Svane – founder, chairman and CEO of Zendesk – to discuss customer service, entrepreneurship, company culture and customer support, on the occasion of the ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Zendesk for Customer Service is a highly capable help desk ...

Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer service ...

Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

DENVER--(BUSINESS WIRE)--At its annual Relate conference today, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core platform. This ...

Customer service is slowly moving toward a more self-service model, and organizations need to consider how that model will fit in their current customer service strategy. Zendesk, a provider of cloud ...

SAN FRANCISCO & NEW YORK--(BUSINESS WIRE)--AWS Summit 2019-- Zendesk, Inc. (NYSE: ZEN) announced the Zendesk Events Connector for the newly launched Amazon Web Services (AWS) service Amazon ...