Abstract: In the contemporary digital era, call centers have significantly incorporated automation through callbots, but they often lack an essential aspect of customer service: empathy. This paper ...

People using a blue inhaler to help treat their asthma are being urged to contact their GP. The call comes after changes in guidelines following research which showed long-term use of the medication ...

The voice you hear on the other side of a call-centre interaction might soon sound a little more familiar, thanks to an AI tool that adjusts speech in real time – but not everyone thinks it’s a good ...

With Flash GA, the company is attempting to transition from being a provider of raw compute to becoming the essential orchestration layer for the AI-first cloud.

Previous truces have broken down amid competing accusations of violations, and it is not clear that Ukraine will agree to Moscow’s terms. By Valerie Hopkins Reporting from Moscow In a lengthy phone ...