Recommendations depend on confidence, not just content. Here's how search, knowledge graphs, and third-party proof influence AI decisions. This series began with an observation: AI systems don’t ...

Abstract: According to research, the vast majority of road accidents (90%) are the result of human error, with only a small percentage (2%) being caused by malfunctions in the vehicle. Smart vehicles ...

Salesforce is buying AI customer service platform Fin for about $3.6 billion. The acquisition helps accelerate Salesforce's agentic offering in an increasingly competitive environment for autonomous ...

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.