A glimpse behind-the-scenes on how some of your favorite items have been decided on… Listening to customers, with the help of Qualtrics. 🍔🍓📈 What’s been your favorite “LTO” (Limited-Time Offer) from Shake Shack? Tell us in the comments!👇 Learn about the Qualtrics mission to close experience gaps: https://www.qualtrics.com/?utm_medium=social&utm_source=facebook&utm_campaign=customer-stories | Qualtrics

📣 Check out this inspiring story from Hilton about how they transformed their guest experience with Qualtrics! By evolving their listening program from traditional post-stay surveys to a more integrated approach, Hilton uncovered valuable insights—like the importance of towel quality—that they hadn’t previously considered. This shift allowed them to gather feedback from multiple channels, creating a comprehensive understanding of their guests’ needs and continuously enhancing their offerings. S

11 reactions | Want to know the secret to Hilton's success? It's simple: they listen to their guests. Learn how Qualtrics helps them provide a premium, reliable customer experience. See how 18,000+ other top brands are using Qualtrics to deliver exceptional customer experiences: https://www.qualtrics.com/customers/?utm_medium=social&utm_source=linkedin&utm_campaign=customer-stories #CustomerExperience #Qualtrics #Hilton | Qualtrics | Facebook